Refund and Returns Policy

Last updated: April 24, 2025

At GolfGuiders, we want you to be completely satisfied with your purchase. If you’re not, we offer a straightforward return and exchange process. This policy outlines how you can return items for a refund or exchange, what items are non-returnable, how we handle damaged products, and how refunds are processed. It applies to purchases made through our website and mobile app, and is written in clear, user-friendly language for your convenience.

Return Eligibility and Timeframe

30-Day Return Window: You may request a return or exchange within 30 days of receiving your order. After 30 days from the delivery date, we unfortunately cannot offer a refund or exchange.
Condition of Items: To be eligible for a return or exchange, the product must be in original, unused condition with all original tags, packaging, and components intact (just as you received it). Items that have been used, altered, or damaged by the customer may not qualify for a refund or exchange.
Proof of Purchase: A receipt, order confirmation email, or other proof of purchase is required to authorize any return or exchange.
How to Initiate: You must contact GolfGuiders to obtain a Return Merchandise Authorization (RMA) number before returning any product. Returns sent without an RMA may be refused or delayed. (See Return Process below for details on obtaining an RMA and returning your item.)

Non-Returnable Items

Certain items cannot be returned or exchanged. All sales are final for the following:
Digital Products: Downloadable content (such as e-books, software, or digital guides) is not eligible for return or refund. Once accessed or downloaded, digital items are considered final sale.
Gift Cards and Credits: Gift cards, store credits, or vouchers cannot be returned or redeemed for cash (except where required by law).
Final Sale Merchandise: Any product marked “Final Sale,” “Clearance,” or otherwise indicated as non-returnable at the time of purchase cannot be returned or exchanged. These deeply discounted or last-chance items are sold as-is with no refunds.
Other Exceptions: Any perishable, personalized, or custom-made items (if offered by GolfGuiders) are not returnable. Additionally, any item that is not in its original condition due to customer handling, or is missing parts not due to our error, will not be accepted for return.
We make these exceptions clear at the time of purchase to ensure you know when an item is non-returnable. If you have questions about whether a particular item is eligible for return, please contact us before purchasing.

Defective or Damaged Items

Your satisfaction is our priority. If you receive an item that is defective, damaged, or incorrect, please notify us immediately. In such cases, we will make it right by offering a replacement or full refund.
Free Return Shipping: For any product that arrives defective or damaged, GolfGuiders will provide a prepaid return shipping label at no cost to you. You will not be responsible for paying return shipping in these situations.
Replacement or Refund: You can choose to receive a replacement of the same item (if available) or a full refund to your original payment method. If you opt for a replacement, we will ship it to you at no additional cost.
How to Report an Issue: Please contact our Customer Support (see Contact Us below) and provide your order number, details of the issue, and if possible, a photo of the damage/defect. We will expedite your RMA authorization and provide instructions for the return or exchange of the defective item.
Timeliness: To ensure proper handling, report defective or damaged merchandise within 30 days of delivery (the sooner, the better). Claims made beyond the 30-day window may be handled at our discretion, in line with applicable consumer protection laws.

Return & Exchange Process (RMA Procedures)

To return an item for refund or exchange, please follow these steps:
Contact Customer Support for RMA: Email our returns department at returns@golfguiders.com (or call 1-800-XXX-XXXX) to request a Return Merchandise Authorization (RMA). Provide your order number, the item(s) you wish to return, and the reason for return or exchange. Our team will verify your request and, if the item is eligible, issue you a unique RMA number. No returns will be accepted without an RMA number.
Pack Your Item Securely: Once you have your RMA, safely pack the item. Include all original packaging, accessories, and documentation. Write the RMA number clearly on the outside of the package and/or include the RMA confirmation email inside the box, so we can identify your return.
Shipping the Return: We will provide you with the return shipping address and instructions.
- For standard returns (non-defective items), you are responsible for the return shipping cost and carrier selection. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. Keep a record of your return tracking number.
- For defective/damaged item returns, follow the instructions to use the prepaid shipping label we provide. Simply drop off the package at the designated carrier (e.g., USPS or courier) as instructed.
Send Within RMA Validity: Ship the return package as soon as possible after receiving your RMA. (RMA numbers are typically valid for 14 days from issuance. If the item is not shipped within that time frame, the return authorization may be closed and you would need to request a new RMA.)
Confirmation & Tracking: After sending, you may reply to your RMA email with the return package tracking number. This helps us monitor the return. We will also keep an eye out and confirm once we receive the package.
Inspection and Processing: Once the returned item arrives at our facility, we will inspect it to ensure it meets the return eligibility conditions. This usually takes 2-3 business days. We will then proceed with the refund or exchange as requested (see below). If there are any issues (e.g. item not as described, missing components), we will contact you directly to resolve them.

Refunds

If you requested a refund, here’s what to expect:
Method of Refund: Approved refunds will be issued to your original form of payment (the same credit card, debit card, PayPal account, etc. used for the purchase). We do not issue refunds to alternate accounts for security reasons.
Refund Amount: You will be refunded the purchase price of the item plus any applicable taxes. Original shipping charges are not refundable in cases of voluntary returns. (If the return is due to a defective product or an error on our part, we will also refund the original shipping cost, or provide other compensation as appropriate.)
Processing Time: Once your returned item is received and approved, we will process your refund within 5–7 business days. We’ll send you an email notification when your refund has been issued. Please note that your bank or credit card company may take an additional few days to post the refund to your account. In total, it can take around 7–10 business days for the refund credit to appear on your statement.
Delayed or Missing Refunds: If you haven’t received an expected refund after 10 business days from our confirmation email, first check with your bank or payment provider (sometimes refunds take time to officially post). If you still have not received the refund, please contact our Customer Support so we can assist you.

Exchanges

If you requested an exchange for a different size, color, or an alternative product:
Exchange Eligibility: Exchanges are processed under the same conditions as returns. The item you send back must meet the return eligibility criteria (unused, within 30 days, etc.). Exchanges are typically only offered for the same item in a different size or color, or for an item of equal value.
Processing an Exchange: When contacting us for an RMA, specify that you want an exchange and tell us which item or size you need. We will reserve the new item for you if available. After we receive and inspect your returned item, we will ship out the replacement.
Shipping Costs for Exchanges: If the exchange is due to a defective or mis-shipped item, we cover all shipping costs (both return and reshipping). For standard exchanges (e.g., different size/color), you are responsible for sending the original item back to us, but we will ship the replacement to you free of charge via standard shipping.
Timing: We will ship your exchange item as soon as the original return is processed. You will receive a new order confirmation and tracking information for the exchange shipment. Overall timelines for exchanges can vary based on shipping times, but we strive to complete the entire exchange process within 1-2 weeks. If the item requested for exchange is out of stock or unavailable, we will inform you and offer a choice of waiting for restock, selecting a different item, or receiving a refund.
Multiple Exchanges: To keep our process efficient, we generally allow one exchange per original purchase. If you are still unsatisfied with the exchanged item, we can process a return for refund (minus any shipping costs if applicable) instead of further exchanges.

Contact Us

If you have any questions about our Return and Exchange Policy or need assistance with a return, please reach out to our GolfGuiders Customer Support team. We are here to help.

Email: support@golfguiders.com
Phone: 1-800-XXX-XXXX (Mon–Fri, 9am–5pm PST)
Mailing Address for Returns: (Will be provided in your RMA instructions or see your packing slip)

Our goal is to make your return or exchange experience as smooth as possible. Don’t hesitate to contact us for any clarification or to begin a return/exchange request. Thank you for shopping with GolfGuiders – we appreciate your business and are committed to your satisfaction!

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