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Last updated April 25, 2025

Welcome to GolfGuiders! This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you make a purchase through our platform. We aim to provide a smooth and transparent shipping experience. Please read the details below to understand our processing times, delivery estimates, and the responsibilities of both GolfGuiders and our independent vendors.

Table of Contents

Order Processing Time

Order Preparation: After you place an order on GolfGuiders, the vendor (seller) begins preparing your items for shipment. Most vendors require 1–3 business days to process and package your order before it ships. Business days refer to Monday through Friday, excluding holidays. During this processing period, the vendor confirms your order, checks product availability, and securely packs your items.
  • Note: If you order multiple items from different vendors, each vendor will process and ship their portion of the order separately. This means you may receive multiple packages at different times.

Shipping Timeframes & Delivery Estimates

  • Once your order is processed and handed off to the shipping carrier, delivery times will vary based on your location. Below are the standard delivery timeframe estimates for shipments after the package has been sent out:
  • Domestic Delivery (Within the Country): For orders shipped domestically (within the same country as the vendor), packages typically arrive in approximately 3–7 business days after shipment. Delivery times can vary depending on the distance and the carrier service used, but most in-country orders arrive within one week of being shipped.
  • International Delivery (Outside the Country): For orders shipped internationally, delivery usually takes around 7–21 business days after shipment. The exact timeframe depends on the destination country, international carrier routes, and customs processing. Some locations may receive packages sooner, while more remote destinations or unforeseen delays (like customs clearance backlogs) could extend delivery to the upper end of the range.
  • Please remember that these timeframes are estimates, not guarantees. Actual delivery dates might vary due to factors such as carrier delays, weather disruptions, holidays, or other unforeseen logistical issues. We recommend allowing extra time during peak holiday seasons or if you are in a location that might experience shipping constraints.

International Shipping and Customs

  • For international orders, please be aware that your package may be subject to customs inspections and import duties/taxes according to your country’s laws. These fees (if applicable) are the responsibility of the recipient and are not included in the item price or shipping charges at checkout. Customs processing can occasionally cause additional delays beyond the 7–21 day delivery estimate.
  • Customs Documentation: Our vendors will do their best to provide accurate customs documentation to minimize any hold-ups. However, the time your package spends in customs is outside of GolfGuiders’ or the vendor’s control.
  • Import Fees: If import fees or taxes are due, the carrier or your local customs office will typically contact you for payment before releasing the package. Failure to pay these fees may result in the package being returned to the vendor. We recommend staying aware of your country’s import rules to avoid surprises.

Order Shipment & Tracking

  • Shipment Confirmation: When a vendor ships your order, you will receive a shipment confirmation email or notification. This typically includes a tracking number and a link to track the package’s journey.
  • Tracking Your Order: You can use the provided tracking number on the carrier’s website or through the GolfGuiders platform (if available) to see real-time updates on your delivery status. Please note that it may take 24–48 hours for tracking information to update after the vendor hands the package to the carrier.
  • Multiple Packages: If your order contains items from multiple vendors, you will receive separate shipping notifications and unique tracking numbers for each vendor’s shipment. Each package may have its own delivery timeline depending on the vendor’s location and shipping service.

GolfGuiders Marketplace – Roles & Responsibilities

  • GolfGuiders is a marketplace platform that connects customers with independent golf product vendors. This means that each vendor is responsible for fulfilling and shipping the orders for their own products. Here’s how responsibilities are structured:
  • Vendor Responsibilities: Individual vendors are responsible for order fulfillment, which includes processing your order, packing the items safely, shipping them via their chosen carrier, and providing tracking information. Vendors are also accountable for handling any shipping issues related to their orders – for example, if a package is lost in transit or arrives damaged, the vendor should work with you to resolve the problem (such as by filing a claim with the carrier, sending a replacement, or issuing a refund according to their policies).
  • GolfGuiders’ Role: GolfGuiders facilitates the transaction and provides the platform for you to purchase from these vendors. While GolfGuiders itself does not pack or ship products, we support our customers by ensuring that vendors meet their service standards. If you encounter any difficulty communicating with a vendor or resolving a shipping issue, GolfGuiders Customer Support is here to assist. We can help mediate problems, contact the vendor on your behalf, and do our best to ensure you receive your order or a proper resolution.
  • By shopping on GolfGuiders, you acknowledge that products are sold and shipped directly by independent vendors, not by GolfGuiders itself. However, we stand behind the marketplace experience and will help if any issues arise.

Delivery Issues (Lost, Delayed, or Damaged Shipments)

  • We understand that sometimes things don’t go as planned with shipping. If you suspect a delivery issue, here’s what to do:
  • Delayed Packages: If your package hasn’t arrived within the expected timeframe, first check the tracking information for any updates. It’s normal for international shipments to occasionally take a bit longer, especially if held in customs. If the tracking has not updated for an extended period or shows an unexpected issue (e.g. “delivery exception” or no movement), please reach out to the vendor or GolfGuiders Support for help. We can investigate the delay and work with the carrier or vendor as needed.
  • Lost Shipments: A shipment is considered “lost” if it is significantly overdue and the carrier tracking has not updated or indicates the package cannot be located. In such cases, contact the vendor as soon as possible to report the missing package. Vendors are expected to assist by filing a lost package claim with the carrier and, when appropriate, arranging a replacement or refund for you. You can also notify GolfGuiders Customer Support – we will assist in communicating with the vendor and ensuring the issue is addressed promptly.
  • Damaged Packages: If your order arrives and the contents are damaged, please document the damage (take photos of the packaging and items) and notify the vendor immediately. The vendor may need this information to file a damage claim with the shipping company. Vendors should work with you to provide a suitable solution, such as sending a replacement item or issuing a refund in line with their store policy. GolfGuiders Support is available to help facilitate this process if needed.
  • In all the above situations, we encourage you to act promptly. Reporting issues early improves the chances of a quick resolution. Remember that while the vendor is directly responsible for shipping issues, GolfGuiders is here to support you and ensure our marketplace remains trustworthy and safe.

Exceptions and Additional Notes

  • Peak Seasons & Holidays: During high-demand periods like holidays or major sales events, processing and shipping may take longer than usual. We advise ordering early or allowing extra time for delivery during these periods.
  • Incorrect Addresses: Please double-check your shipping address at checkout. Neither GolfGuiders nor the vendor is responsible for shipments delivered to an incorrect or outdated address provided by the customer. If you notice a mistake in your address after placing an order, contact the vendor or GolfGuiders support immediately. We will do our best to update the address if the order hasn’t shipped yet.
  • Refused or Unclaimed Packages: If a package is refused at delivery or unclaimed at customs and returned to the vendor, the vendor will contact you to arrange reshipment or a refund per their policies. Additional shipping fees may apply for reshipment in cases where the original delivery failed due to an incorrect address or the package not being collected.

Customer Support for Shipping Questions

If you have any questions or concerns about shipping and delivery that aren’t answered by this policy, please feel free to contact GolfGuiders Customer Support. We are here to help!

How to Contact Us: You can reach our support team by email at support@golfguiders.com. Our support hours are Monday–Friday, 9:00 AM to 5:00 PM (Pacific Time). You can also use the contact form on our website or the Help section in the GolfGuiders app to get in touch. We strive to respond to all shipping inquiries as quickly as possible, typically within 1–2 business days.

Thank you for choosing GolfGuiders. We appreciate your business and are committed to making sure your orders arrive smoothly. By placing an order through GolfGuiders, you agree to this Shipping & Delivery Policy. If you have any further questions, don’t hesitate to reach out to us.

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